Your order is prepared within 24 to 48 hours. Shipping time is generally 5 to 10 business days.

In Metropolitan France: €7.99, free on orders over €100.

You have 30 days to return an item that does not suit you and receive a refund.

You will receive a tracking link via email as soon as your package is shipped. You can also track your order from your customer account.

Yes. You have 30 days from receipt to return an item to us, without having to provide a justification. This is more than the 14 days required by the legal right of withdrawal, because an equine wellness device is best evaluated over several sessions, not in five minutes.

The item must be returned to us complete and in a resalable condition. Return shipping costs are your responsibility, unless the product was defective or did not correspond to your order.

Email us at contact@hippalya.fr with your order number. We will reply with the procedure to follow within 48 business hours.

Once the package is received and checked, the refund will be issued to your original payment method within 14 days maximum, and usually much sooner.

In the vast majority of cases, yes — our devices are adjustable precisely for this reason. A pony, a riding horse, and a draft horse have neither the same build nor the same sensitivity.

Each product page indicates the accepted circumferences, the areas covered, and the recommended intensities. In case of doubt regarding a particular build, write to us before ordering: that is the best time to ask.

No, never. Our products are comfort and recovery accessories. They do not provide any diagnosis, treat any pathology, or replace any animal healthcare professional.

In the event of lameness, abnormal heat, swelling, or pain upon touch, you must call your veterinarian. Our devices are for use afterwards, in daily maintenance—and many practitioners actually recommend this work between sessions.

It's the most frequently asked question, and the answer can be summed up in one word: presentation.

What scares a horse away is almost always the noise, rarely the sensation. We have therefore prioritized discreet devices—our massager operates at 45 decibels, the equivalent of a quiet conversation.

The method is always the same: device off first, let them sniff it, then start at the lowest intensity on a large muscle mass like the shoulder, away from the head. Most horses accept it in two sessions. Each product page details the protocol.

All of our electrical appliances are covered by a 2-year legal warranty of conformity, in addition to the manufacturer's warranty specific to each product, which is indicated on its product page.

In the event of a breakdown, please write to us with your order number and a brief description of the problem — a photo or video helps speed things up significantly. We will take care of the rest.

Our team is available to answer your questions Monday through Friday. Write to us from the Contact page and we will get back to you within 24 hours.